Terms and Conditions of Service
These PLATINUM SERVICES Terms and Conditions of Service are a legally binding agreement between you and PLATINUM SERVICES. They contain important information about your legal rights and require that certain disputes be resolved through Arbitration instead of a court trial. PLATINUM SERVICES reserves the right to change or modify any of these PLATINUM SERVICES Terms and Conditions of Service at any time and at its sole discretion. Any changes or modifications to these PLATINUM SERVICES Terms and Conditions of Service will be binding upon you once posted on the PLATINUM SERVICES website at www.PlatinumServicesAgency.org. You should check the PLATINUM SERVICES website regularly for updates to these terms.
By enrolling in the PLATINUM SERVICES Program (the "PLATINUM SERVICES Program") and by using the PLATINUM SERVICES service (the "PLATINUM SERVICES Service"), you ("You"), the participant, acknowledge and agree to the following terms and conditions:
PLATINUM SERVICES PROGRAM DESCRIPTION
The PLATINUM SERVICES Program provides Lifeline Service, which is a government assistance program funded by the Universal Service Fund Lifeline program and administered by the Universal Service Administrative Company. In order to qualify for enrollment in the PLATINUM SERVICES Program, a person must meet certain eligibility requirements set by each state where the PLATINUM SERVICES Program is offered. These requirements are based on a person's participation in a state or federal support program(s) or by meeting certain income requirements based upon the Federal Poverty Guidelines as defined by the US Government. Federal law limits the availability of the PLATINUM SERVICES Program. The PLATINUM SERVICES Program allows one (1) enrollment per "household". A "household" is any individual or group of individuals who are living together at the same address as one economic unit. The PLATINUM SERVICES Program permits only one Lifeline benefit per household, therefore, no person currently living in the household may receive Lifeline benefits from any other Lifeline program. The PLATINUM SERVICES Program is a non-transferable benefit and Subscriber may not transfer the benefit to any other person.
Applicants for the PLATINUM SERVICES Program must complete an application form, provide supporting documentation that they meet the eligibility requirements and certify, under penalty of perjury, that they:
Are eligible for and currently receive benefits from the public assistance program(s) identified in the application form.
Are at least 18 years of age or older
Do not currently receive lifeline support for a telephone line serving their residential address and no other person in their household participates in the Lifeline program. Are not claimed as a dependent on another person's federal or state income tax return.
Will notify PLATINUM SERVICES by calling 1-323-813-5511 within 30 days if and when they no longer qualify for any of the public assistance programs or exceed the income levels identified in their application form.
Will notify PLATINUM SERVICES within 30 days of any change of address by calling 1-323-813-5511.
If living at a temporary residential address, will verify the temporary address every 90 days.
Reviewed the information contained in their application and it is true and correct to the best of their knowledge and belief.
Acknowledges that providing false and fraudulent information to receive Lifeline benefits is punishable by law.
Acknowledges a requirement to recertify eligibility at any time and that failure to do so will result in de-enrollment and termination.
Lifeline service, provided under the PLATINUM SERVICES Program is a federal benefit plan and willfully making false statements to obtain the benefit can result in fines, imprisonment, de-enrollment or being barred from the PLATINUM SERVICES Program.
Applicants who qualify and are enrolled in the PLATINUM SERVICES Program will receive a free cellular phone provided by PLATINUM SERVICES together with a free allotment of airtime minutes each month for up to one year. Alternatively, for a discounted rate, applicants who qualify and are enrolled in the PLATINUM SERVICES Program will receive a free cellular phone and significant allotment of minutes for talk and texting. PLATINUM SERVICES will determine at its sole discretion whether or not an applicant meets the eligibility requirements to participate in the PLATINUM SERVICES Program. The monthly airtime minutes provided by the PLATINUM SERVICES Program under any plan may vary from state to state and will be based upon the Plan Option selected. Please call PLATINUM SERVICES at 1-323-813-5511 or visit our website at www.PlatinumServicesAgency.org for further information.
Upon enrollment in the PLATINUM SERVICES Program, you will be qualified to participate for up to one (1) year. To continue your enrollment in the PLATINUM SERVICES Program after the initial year, you must verify at least annually that you are qualified for continued enrollment in the PLATINUM SERVICES Program as required by your state Public Service Commission, Public Utility Commission or other agency administering the PLATINUM SERVICES Program in Your state. PLATINUM SERVICES will also conduct verification for each state according to its rules. If PLATINUM SERVICES determines during its verification, or at any other time, that a customer fails to continue to qualify for the PLATINUM SERVICES Program, such customer will immediately be deemed ineligible to participate in the PLATINUM SERVICES Program, will be de-enrolled from the PLATINUM SERVICES Program and will no longer receive the free monthly minutes or other monthly minute allotment under the customer's plan. PLATINUM SERVICES Customers who are no longer eligible (for any reason) for enrollment in the PLATINUM SERVICES Program must notify PLATINUM SERVICES within 30 days that they no longer meet the eligibility requirements for enrollment. A PLATINUM SERVICES customer's enrollment may also be cancelled upon the request of a state and/or federal authority.
PLATINUM SERVICES reserves the right to cancel the enrollment of any customer and/or permanently deactivate any customer's PLATINUM SERVICES phone for fraud, misrepresentation or other misconduct as determined solely by PLATINUM SERVICES. While participating in the PLATINUM SERVICES Program, a customer shall not be permitted to sell, rent, give away or in any way allow another person to use the cellular phone or PLATINUM SERVICES Service provided to him/her by PLATINUM SERVICES. IT IS A VIOLATION OF FEDERAL AND STATE LAW TO SELL OR GIVE AWAY THE PLATINUM SERVICES CELLULAR PHONE OR PLATINUM SERVICES SERVICE PROVIDED TO YOU BY PLATINUM SERVICES. Any violation of this prohibition will be reported to the appropriate legal authorities for prosecution. In addition, if PLATINUM SERVICES determines, in its sole discretion, that a PLATINUM SERVICES customer has violated these prohibitions, PLATINUM SERVICES will permanently de-enroll the customer from the PLATINUM SERVICES Program, their phone will be permanently deactivated and the customer's personal information will be permanently flagged so that the customer may not re-enroll in the PLATINUM SERVICES Program in the future. If you have any questions, concerns, comments or complaints regarding the PLATINUM SERVICES Program or Service, offerings or products, please call PLATINUM SERVICES Customer Service at 1-323-813-5511. You may also contact your state's Public Service Commission/Public Utility Commission.
ACTIVATION AND USE OF YOUR PLATINUM SERVICES PHONE
Upon enrollment in the PLATINUM SERVICES Program, you will receive a pre-activated PLATINUM SERVICES phone delivered to your home address noted in the application. Your account will not be activated until you complete an outbound call on your handset. You must accept the PLATINUM SERVICES telephone number assigned to your PLATINUM SERVICES phone at the time of activation and you will acquire no proprietary interest in any number assigned to you. The wireless telecommunications networks used to transmit calls for the PLATINUM SERVICES Service are owned and operated by various licensed commercial mobile radio service providers ("Carriers"), not PLATINUM SERVICES. The number assigned to your PLATINUM SERVICES phone at the time of activation will not be changed for any reason unless required by a Carrier or if the number is lost following the deactivation of your phone. You may not select a number to be assigned to your PLATINUM SERVICES phone. Your PLATINUM SERVICES phone can only be used through PLATINUM SERVICES, and cannot be activated with any other wireless or cellular service. PLATINUM SERVICES Services are provided at PLATINUM SERVICES's discretion. Some functions and features referenced in the Manufacturer's manual provided with your PLATINUM SERVICES phone may not be available on your PLATINUM SERVICES handset. PLATINUM SERVICES may modify or cancel any PLATINUM SERVICES Service or take corrective action at any time without prior notice and for any reason, including but not limited to your violation of these terms and conditions of service.
AIRTIME RATES, USAGE AND INCLUDED MONTHLY MINUTES
While you are enrolled in the PLATINUM SERVICES Program, you will receive a free monthly allotment of airtime minutes or a larger monthly allotment of minutes for a discounted rate as provided for the PLATINUM SERVICES Program approved in your state and the minute Plan that you select. PLATINUM SERVICES airtime is issued in minute (or unit) increments. Units are deducted from the PLATINUM SERVICES phone at a rate of one (1) unit per minute or partial minute of use. There is no additional charge for nationwide long distance.
New PLATINUM SERVICES customers must choose a plan upon enrollment. Existing PLATINUM SERVICES customers who wish to switch plans may do so at www.PlatinumServicesAgency.org or by calling 1-323-813-5511.
Airtime minutes will be deducted for all time during which your PLATINUM SERVICES phone is connected to, or using, the wireless system of any Carrier. Use of a wireless system typically begins when you press the "send," "call" or other key to initiate or answer a call and does not end until you press the "end" key or the call is otherwise terminated. Airtime minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, calls to toll free numbers, 411, 611, Customer Service, and to access your voice mail. For simultaneous calls, such as incoming call waiting and 3-way calling (where available) airtime minutes will be deducted for each call. For outbound calls, you may be charged airtime for incomplete and/or busy-no answer calls. Airtime minutes will be deducted for use of other services such as text messaging and accessing the PLATINUM SERVICES Web ("WAP"). Text messages initiated by PLATINUM SERVICES do not reduce the airtime minutes in your plan. No credit or refund is given for dropped calls.
“UNLIMITED USE DOES NOT MEAN UNREASONABLE USE. To ensure that all customers have access to reliable services provided at a reasonable cost, you may not use our service in a manner that interferes with another PLATINUM SERVICES customers use of our service or disproportionally impacts PLATINUM SERVICES's network resources. PLATINUM SERVICES reserves the right, without notice or limitation, to terminate individual calls, or, after providing notice to you, offer you a different service plan with no unlimited usage components, or deny, terminate, end, modify, disconnect or suspend your service, or decline to renew your service, if you engage in any of the prohibited voice uses detailed below or if PLATINUM SERVICES, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation.
Examples of Prohibited Voice Uses: PLATINUM SERVICES voice services are provided solely for live dialogue between, and initiated by, two individuals for personal use & as otherwise described in this policy. PLATINUM SERVICES voice services may not be used for any commercial or other similar purposes including, but not limited to, (1) conference calling; (2), monitoring services; (3), data transmissions; (4), transmission of broadcasts; (5) transmission of recorded material; (6) interconnection to other networks; (7) telemarketing; (8) autodialed calls; (9) other commercial uses; or other connections that do not consist of uninterrupted live dialogue between two individuals.
Data coverage services are not available everywhere. 3G data coverage is available on the largest nationwide network but may be limited by your device’s capabilities. 4G Devices are not supported. Devices with WAP browsers may not be supported for web browsing; however they will be able to use data for Picture Messaging (aka MMS). Data balance is required for picture messaging. Picture messages use an average of 1.2 MB/MMS (For example, 20 picture messages averaging 1.2MB/MMS = 24MB of data used).
SERVICE END DATE, DEACTIVATION AND REACTIVATION
As a PLATINUM SERVICES customer, you will receive one year of service days upon your enrollment and activation in the PLATINUM SERVICES Program and another 365 service days following each successful annual verification for your continued program eligibility in the PLATINUM SERVICES Program. Failure to respond to an annual verification request within 30 days will trigger notice of impending de-enrollment and de-enrollment effective five (5) business days after the expiration of the time to respond to the annual verification request. Upon de-enrollment from the PLATINUM SERVICES Program, you will cease receiving the free or paid monthly allotment of airtime. If you are de-enrolled, your phone will remain active and you may continue to use your phone so long as you have available airtime minutes and service days remaining on your phone. You may purchase airtime and service days to keep your phone service active. If you are de-enrolled from the PLATINUM SERVICES Program and you allow your remaining service days to expire or go "past due," your phone service will be deactivated, you may lose your unused minutes and you will lose your wireless telephone number.
If your service is deactivated, you may reactivate your service by re-enrolling in the PLATINUM SERVICES Program (if eligible) or purchasing and redeeming a PLATINUM SERVICES airtime plan with service days. Upon reactivation of your phone, you may be assigned a new telephone number. If you have been de-enrolled from the PLATINUM SERVICES Program but you wish to keep your service active, you must purchase and redeem additional airtime and service days before the "Service End Date" displayed on your phone. To prevent any interruption in your phone service, please keep your handset service active by timely completing your annual verification as required by the PLATINUM SERVICES Program or by purchasing and adding PLATINUM SERVICES airtime before your Service End Date.
"No Usage" De-Enrollment and Deactivation: Regardless of the Service End Date displayed on your handset, if you exceed 60 days without any Usage (as defined in this section), You will be de-enrolled from the PLATINUM SERVICES Program. An account will be considered active if during any 60-day period you do at least one of the following: make a monthly payment; purchase minutes from PLATINUM SERVICES to add to your existing account; complete an outbound call; answer an incoming call from anyone other than PLATINUM SERVICES; or affirmatively respond to a direct contact from PLATINUM SERVICES confirming that you want to continue your service. Upon de-enrollment for non-Usage, you will have up to a 30 day grace period to re-enroll in the PLATINUM SERVICES Program. If you do not re-enroll or call PLATINUM SERVICES Customer Service within 30 days of your de-enrollment, your phone service will be deactivated. In order to reactivate your PLATINUM SERVICES phone and re-enroll in the PLATINUM SERVICES Program, you will need to call PLATINUM SERVICES Customer Service. Upon successful re-enrollment, you will receive the monthly minutes that you were entitled to receive through the date your enrollment was cancelled. You will not, however, receive any airtime for the period of time you were not enrolled in the PLATINUM SERVICES Program.
OUR RIGHT TO TERMINATE YOUR PLATINUM SERVICES SERVICE
You agree not to give away, resell or offer to resell the PLATINUM SERVICES Phone or Service provided by the PLATINUM SERVICES Program. You also agree your PLATINUM SERVICES Phone will not be used for any other purpose that is not allowed by this agreement or that is illegal. WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR END YOUR SERVICE AND DE-ENROLL YOU FROM THE PLATINUM SERVICES PROGRAM FOR VIOLATING THIS PROVISION OR FOR ANY OTHER GOOD CAUSE, including, but not limited to, if You: (a) violate any of the terms and conditions of service; (b) lie to us or attempt to defraud us; (c) allow anyone to tamper with your PLATINUM SERVICES Phone; (d) threaten or commit violence against any of our employees or customer service representatives; (e) use vulgar and/or inappropriate language when interacting with our representatives; (f) steal from us; (g) harass our representatives; (h) interfere with our operations; (i) engage in abusive messaging, emailing or calling; (j) modify your device from its manufacturer's specification; or (k) use the service in a way that adversely affects our network or the service available to our other customers. We reserve the right to, without notice, limit, suspend or end your service for any other operational or governmental reason. In addition to permanently terminating your Service, criminal offenses (i.e., selling or giving away your Service; threatening violence, etc.) will be reported to the appropriate legal authorities for prosecution.
UNAUTHORIZED USAGE; TAMPERING
The PLATINUM SERVICES handset is provided exclusively for use by you, the end consumer with the PLATINUM SERVICES Service available solely in the United States, Puerto Rico and the U.S. Virgin Islands. Any other use of your PLATINUM SERVICES handset, including without limitation, any resale, unlocking and/or re-flashing of the handset is unauthorized and constitutes a violation of your agreement with PLATINUM SERVICES. You agree not to unlock, re-flash, tamper with or alter your PLATINUM SERVICES phone or its software, enter unauthorized PIN's, engage in any other unauthorized or illegal use of your PLATINUM SERVICES phone or the Service, or assist others in such acts, or to sell and/or export PLATINUM SERVICES handsets outside of the United States. These acts violate PLATINUM SERVICES's rights and state and federal laws. Improper, illegal or unauthorized use of your PLATINUM SERVICES phone is a violation of this agreement and may result in immediate discontinuance of Services and legal action against you. PLATINUM SERVICES will prosecute violators to the full extent of the law. You agree that any violation of this agreement through your improper, illegal or unauthorized use or sale of your PLATINUM SERVICES phone shall entitle PLATINUM SERVICES to recover liquidated damages from you in an amount of not less than $5,000 per PLATINUM SERVICES handset purchased, sold, acquired or used in violation of this agreement. Your PLATINUM SERVICES phone is restricted from operating when you are located anywhere outside of the United States, Puerto Rico or the U.S. Virgin Islands, including offshore or in international waters. Any such calls are considered unauthorized usage by PLATINUM SERVICES for which your service will be immediately suspended. In the event of suspension for this or any other unauthorized usage, you will not be entitled to receive any refunds for unused airtime.
COVERAGE MAPS AND ROAMING
You will find coverage maps on our website. These maps are for general informational purposes only. Actual coverage and service areas may vary from the maps and may change without notice. PLATINUM SERVICES does not guarantee coverage or service availability. Even within a coverage area, factors such as terrain, weather, structures, foliage, signal strength, traffic volumes, service outages, network changes, technical limitations, and your equipment may interfere with actual service, quality and availability. "Roaming" occurs when a subscriber of one wireless service provider uses the facilities of another wireless service provider. Roaming most often occurs when you make and receive calls outside of the network coverage area of your service provider. When your PLATINUM SERVICES phone is roaming, an indicator light on your handset may display the word "Roam" or "RM" on the screen while the phone is not in use. There are no additional charges for roaming calls for the PLATINUM SERVICES phone you were provided. Availability, quality of coverage and Services while roaming are not guaranteed.
LIMITATIONS OF SERVICE AND USE OF EQUIPMENT
Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical and other conditions. Further, service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carrier's radio telephone system. At anytime, PLATINUM SERVICES reserves the right to substitute and/or replace any PLATINUM SERVICES E WIRELESS equipment (including handsets) with other PLATINUM SERVICES equipment including handsets of comparable quality. Some functions and features referenced in the Manufacturer's manual for a particular PLATINUM SERVICES handset may not be available on your phone. PLATINUM SERVICES does not warrant or guarantee availability of network or of any Services at any specific time or geographic location or that the Services will be provided without interruption. Neither PLATINUM SERVICES, nor any Carrier, shall have any liability for service failures, outages or limitations of Service. Because of the risk of being struck by lightning, you should not use your PLATINUM SERVICES phone outside during a lightning storm. You should also unplug the PLATINUM SERVICES phone power cord and charger to avoid electrical shock and/or fire during a lightning storm.
DISCLAIMER OF WARRANTIES
EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN THESE TERMS AND CONDITIONS, AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND DEVICES ARE PROVIDED ON AN "AS IS" AND "WITH ALL FAULTS" BASIS AND WITHOUT WARRANTIES OF ANY KIND. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR DEVICE. WE CANNOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. WE DO NOT GUARANTEE THAT YOUR COMMUNICATIONS WILL BE PRIVATE OR SECURE; IT IS ILLEGAL FOR UNAUTHORIZED PEOPLE TO INTERCEPT YOUR COMMUNICATIONS, BUT SUCH INTERCEPTIONS CAN OCCUR.
PLATINUM SERVICES customers have access to 911. Occasionally, however, callers may attempt to call 911 in areas where there is no wireless coverage. If there is no wireless coverage, your call to 911 may not go though and You should dial 911 from the nearest landline phone.
LIMITATION OF LIABILITY
PLATINUM SERVICES and PLATINUM SERVICES are not liable to you for any direct or indirect, special, incidental, consequential, exemplary or punitive damages of any kind, including lost profits (regardless of whether it has been notified such loss may occur) by reason of any act or omission in its provision of equipment and/or Services. PLATINUM SERVICES and PLATINUM SERVICES will not be liable for any act or omission of any other company furnishing a part of our Services or any equipment or for any damages that result from any service or equipment provided by or manufactured by third parties. When your PLATINUM SERVICES phone is returned to PLATINUM SERVICES for any reason, PLATINUM SERVICES is not responsible and shall not be liable to you or anyone else for any personal information such as user names, passwords, contacts, pictures, SMS, MMS and/or additional downloads you may have stored on your phone or which may remain on your phone.
You agree to indemnify and hold harmless PLATINUM SERVICES and PLATINUM SERVICES from any and all liabilities, penalties, claims, causes of action, and demands brought by third parties (including the costs, expenses, and attorneys' fees on account thereof) resulting from your use of a PLATINUM SERVICES phone and/or use of the PLATINUM SERVICES Services, whether based in contract or tort (including strict liability) and regardless of the form of action.
LIMITED WARRANTY AND EXCHANGE POLICY
This policy is for all PLATINUM SERVICES refurbished handsets
PLATINUM SERVICES refurbished handsets have a warranty of thirty (30) days from the activation date.
Customer abuse or neglect on handsets voids the warranty. We are not able to credit or accept back handsets that have obvious abuse.
All returns MUST include handset, battery, battery cover (if applicable), charger and quick guide manual. Missing items voids the warranty or you may receive partial credit.
Handsets MUST be returned in the original packaging.
ESN on handsets MUST match the ESN from your account.
Customer is responsible for any airtime used. NO refunds will be given for additional airtime added.
Warranty only covers manufacturer's defects and does not cover buyer's remorse.
PLATINUM SERVICES is NOT responsible for lost or stolen handsets. Please make sure when returning handset you include your name & current address. Please make sure when returning handset that care is given to shipping and handling of device. Please fill out our PLATINUM SERVICES Handset Return Form and ship with your handset in a small padded box or padded envelope large enough for all components. Handsets that meet all qualifications will be replaced with "like" or equivalent handsets within (15) business days of the handset being processed.
Return handsets to:
PLATINUM SERVICES Returns
PO BOX 7302
Kansas City, MO 64116
Certain mobile phone features may not be available throughout the entire network or their functionality may be limited. All plan rates, features, functionality and other product specifications are subject to change without notice or obligation. Color of phones and models may vary. All talk and standby times are quoted in Digital Mode and are approximate.
LifeLine Phone Program offers free cell phone, free minutes, free texts
Lifeline Provides FREE Cell Phone Service
Staying in touch seems so simple. Just pick up the phone and dial a number or send a text. Simple, right? Not necessarily. A phone plan can be very expensive and when you’re trying to decide between heating your home, feeding your family, and keeping your phone turned on. When you apply for and are approved for a free government phone from us, you’ll receive free minutes and texts each month.
A free mobile phone makes staying in touch easy for our customers. Whether it’s staying in touch with your doctor, or hearing back from a potential employer, a free phone for low income families makes staying in touch simple. The end of the month becomes something you don’t have to fear.
Sign up on our with our agents in just a few minutes and you’ll receive your phone in just a few weeks. There’s no better way to spend the next 5 minutes. Have questions? Call 323-813-5511.
Platinum Services Handset Return Information Form
Customer Name ___________________
Activation Date _____________
|Model||ESN/IMEI||Description Of Problem|
Please include the following:
Return handsets to:
Platinum Services Returns
KANSAS CITY, MO 64116
Platinum Services Warranty & Return Policy
This policy is for all Platinum Services refurbished handsets
Platinum Services refurbished handsets ha
ve a warranty of (30) days from the
Customer abuse or neglect on handsets voids the warranty. We are not able to
credit or accept back handsets
that have ob
All returns MUST include handset, battery,
battery cover (if applicable), charger and
quick guide manual. Missing items voids
the warranty or you may receive partial
Handsets MUST be returned in
the original packaging.
ESN on handsets MUST match the ESN from your account.
Customer is responsible for any airtim
e used. NO refunds will be given for
additional airtime added.
Warranty only covers manufacturer’s defect
s and does not cover
Platinum Services is NOT responsible for lost or stolen handsets. Please make
sure when returning handset you include your name & current address.
Please make sure when returning handset that care is given to shipping
and handling of device. Please return your handset in a small padded box
or padded envelope large enough for all components.
Handsets that meet all qualifications
will be replaced with “like” or
equivalent handsets within (15) business days of the handset being
Return handsets to:
Platinum Services Returns
PO BOX 7302
KANSAS CITY, MO 64116